34 Performance Revi ew 02 Sect ion Ranhi ll Ut i l i t i es Berhad Pontian Dam, Johor Ranhill’s Environment sector comprises the Group’s water operations in Malaysia, Thailand and China. Operations primarily consists of the abstraction, treatment and distribution of potable water as well as treatment of wastewater and conversion of wastewater into reclaimed water. Operating companies under the Environment sector are as follows: Ranhill SAJ Sdn Bhd (“Ranhill SAJ”) Ranhill Water (Hong Kong) Ltd. (“RWHK”) Ranhill Water Technologies (Thai) Ltd. (“RWTT”) AnuRAK Water Treatment Facilities Co. Ltd. (“AnuRAK”) MANAGEMENT DI SCUSS ION & ANALYS I S Ranhill SAJ In FY2022, with the exception of non-revenue water (“NRW”) loss, Ranhill SAJ has continued to comply with all key performance indicators (“KPI”) set by the industry regulator, Suruhanjaya Perkhidmatan Air Negara (“SPAN”). These include KPIs for water quality, customer services, response and resolution rates for breakdowns and water pressure. NRW for FY2022 stood at 26.3%, marginally higher than SPAN’s KPI level of 26.0%. Pipe rehabilitation and replacement works that were earmarked for FY2022 were delayed due to approval and budget allocation to undertake necessary works. This led to increases in the natural rate of rise (“NRR”) in pipes that led to NRW levels marginally exceeding the FY2022 KPI. In particular, operating costs per 1,000 accounts and operating costs per cubic metre of water was 11% and 7.5% below SPAN’s threshold respectively. BUSINESS AND OPERATIONAL HIGHLIGHTS
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