61 Sustainabi l i ty Sect ion 03 Annual Report 2022 SUSTA INAB I L I TY STATEMENT RANHILL SUSTAINABILITY PILLARS ACHIEVEMENTS AND HIGHLIGHTS FUTURE PLANS UNSDGs Contribution Towards Social Wellbeing & Capacity Building Group: • 100% local procurement for all operating entities, which supports local job creation, local entrepreneurs, local vendor development, and reduces environmental impacts. • 1,189 kg of cloth waste diverted from landfills and over 2,187 kg of CO2eq in carbon emissions avoided via the Ranhill Re-Bin initiative. Environment Sector: • RM0.84 million in water rebates provided to 3,216 poor and hardcore poor households in Johor. • Financial and non-financial contributions amounting RM133,000 to underprivileged households during FY2022. • 99.7% customer complaints resolution rate with continued track record of exceeding SPAN’s KPI (99.3%). 100% of customer complaints responded to within 24 hours, exceeding SPAN’s KPI of 99.5%. • 100.7% bill collection rate based on actual billed amount and payments received, indicating high customer satisfaction and high compliance to SPAN KPIs. Energy Sector: • 100% (RPI) and 94% (RPII) customer satisfaction scores. Continued track record of compliance with SESB’s KPIs. • Donated 0.4 kWp solar-powered lighting to Sekolah Kebangsaan Termunong, Tuaran, Sabah. Also built a 160 sqft building with a solar spotlight for Tabika Kemas Kg. Ulu Sipitang in Sabah. Both initiatives are aimed at improving infrastructure to enable school children to have a more conducive learning environment, which supports improved attendance rates as well as help students study and perform better in schools. Services Sector: • RWT: Continued promotion of awareness and stakeholder education of the water industry in Thailand through the Amata Learning Centre which saw visitor numbers increase to 371 post-pandemic (FY2021: 35). Visitors comprised industry delegations, government officials, school students and the general public. • Continued emphasis on local procurement, but with greater emphasis on the development of a sustainable (“green”) supply chain. • To increase the number of registered local vendors who are green certified. • Continued focus on stakeholder engagement towards promoting key business and operational objectives. • Capacity building - Collaboration with the Ministry of Higher Education and universities to develop talents for both the water and power industry. • Continued support in developing local community infrastructure and services.
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