65 Sustainabi l i ty Sect ion 03 Annual Report 2022 In addition to its sustainability governance structure, Ranhill also cultivates good governance via the implementation of the following guidelines and policies. All new staff are informed of the Company's policies as part of their induction process. Ranhill has also established other policies as follows: POLICIES AND PROCESSES FOR GOOD GOVERNANCE SUSTA INAB I L I TY STATEMENT REGULATORY COMPLIANCE For FY2022, Ranhill SAJ has had zero major incidents of non-regulatory compliance. The Group has not incurred any monetary fines, a shutdown of operational sites or any non-monetary censures or warnings. SPAN Related Complaints Received and Resolved FY2020 FY2021 FY2022 No. of complaints received 81 55 77 No. of complaints resolved 81 55 77 STRONG ANTI-CORRUPTION STANCE Ranhill enforces a no-compromise, zero-tolerance approach towards any form of corruption. This includes bribery, favouritism, kickbacks, the receiving and giving of gifts, favours, hospitality and more. Ranhill’s CCBE defines what constitutes as corrupt acts. The CCBE states that both the beneficiary and the giver of the corrupt act will be censured by the company and if necessary, reported to the relevant authorities for further enforcement action. Beyond the Board, Senior Management and employee, Ranhill’s no compromise stance on anti-corruption also covers any individual and organisation that has a dealing with the Group. This includes consultants, advisors, suppliers, community leaders, politicians and others. All operating companies under Ranhill comply with Section 17A and have developed procedures and controls to ensure compliance. In FY2022, all managerial and operational staff have received information on anti-corruption and bribery. This includes a mandatory 2-hour briefing on the Ranhill anti-corruption policy and procedures. The same materials are made available to staff at all times via the Intranet. In FY2022, there were zero cases of non-compliance with the CCBE. Ranhill, through its Group Legal and Compliance Department had assessed operations for risks related to corruption. The next assessment is due to be held in FY2025. Findings from the last assessment indicated there were no high risk departments or high risks scenarios for corruption within the Group. Findings were derived after assessing the present level of anticorruption controls and internal processes put in place. The Group has had zero incidents of corruption reported for FY2022. WHISTLEBLOWING CHANNEL Ranhill has established its Whistleblowing channel in accordance with the Whistleblower Protection Act 2010 (“Act 711”), Companies Act 2016, and Capital and Market Services Act 2007. The Group Whistleblowing channel comes under the purview of Group Corporate Assurance Department (“GCAD”). All whistleblowing reports will be investigated impartially with the findings presented to Audit Committee. In FY2022, zero whistleblowing cases were reported. Anyone wishing to make a whistleblowing report can do so via the following channels: Board Charter Ranhill Authority Manual (“RAM”) Code of Conduct & Business Ethics (“CCBE”) Whistleblowing Policy Business Continuity Management Policy and Procedures Ranhill’s Rules of Life (“ROL”) for Health and Safety Sexual Harassment Policy and Procedures Anti-Corruption Stance Succession Planning Management Policy and Procedures Third Party Dealings Policy & Procedures Website: www.we-care.my Telephone/Hotline: 1700-81-5333 Email: whistle@we-care.my Letter: a) PO Box 11258, 50740 Kuala Lumpur b) Head, Group Legal & Compliance, Ranhill Utilities Berhad, Bangunan Ranhill SAJ, Jalan Garuda, Larkin, 80350 Johor Bahru, Johor Darul Takzim
RkJQdWJsaXNoZXIy ODQxNzg=