66 Sustainabi l i ty 03 Sect ion Ranhi ll Ut i l i t i es Berhad SUSTA INAB I L I TY STATEMENT The ultimate goals are as follows: • Reduce Malaysia’s relatively high water consumption per capita (litre/day/capita) of 219 litre/day/capita towards the recommended 165 litre/day/capita by the World Health Organisation (“WHO”) • Revert NRW loss towards a declining trend • Reduce pollution incidents and to ensure effective enforcement action is taken against offenders • The importance of timely water bill payment PROGRAM ‘JOM SEMBANG’ Ranhill SAJ has increased its public engagement in FY2022 by initiating more roadshows through its ‘Jom Sembang’ programme. This roadshow is intended to educate the general public on the importance of prompt settlement of water bills, Ranhill SAJ’s efforts in maintaining a reliable water system, and to emphasise how water remains one of the lowest costing utilities in Malaysia. The campaign has been highly effective in its contribution to Ranhill SAJ’s high performance on bill collection rates. STAKEHOLDER ENGAGEMENT POLITICAL VIEWS AND CONTRIBUTIONS In FY2022, Ranhill has actively engaged its diverse range of stakeholders. Such engagements are necessary towards ensuring excellent operational performance and sustained value creation as viewed from the following perspectives: customer satisfaction, product and service quality, regulatory compliance and also accurate identification and prioritisation of material topics. Specific details on engagement with stakeholders is provided in the Ranhill's SR2022. With the lifting of COVID-19 social restrictions, Ranhill SAJ increased its consumer engagement activities. A wide range of events were held at schools, universities and also at roadshows and public events. Ranhill remains an apolitical organisation and does not favour, promote or support any political party. However, the Group from time to time may participate in charitable or nation-building events organised by the government of the day or its ministries and agencies. The Group may also support Corporate Social Responsibility (“CSR”) events or programmes that could see the involvement of political parties or politicians. As provided for in the laws of the country and Ranhill’s commitment to freedom of association, employees have the right to join or support political parties of their choosing or any civil society or NGO, so long as these entities are recognised by law to be legal. The Group supports the rights of citizens to vote in accordance to their conscience. Ranhill SAJ organised a water conservation programme to raise awareness about water conservation and promoted this to the community Ranhill SAJ Townhall Session with the industrial players at Jom Sembang, Tanjong Puteri Golf Resort, Pasir Gudang These engagements serve to educate the public on the need to be more efficient with water consumption, to safeguard rivers by not contaminating rivers and to report incidents, leaky pipes and faulty meters towards reducing NRW loss.
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