SUSTAINABI L I TY AT RANHI LL 04 Sect ion 22 Ranhi ll Ut i l i t i es Berhad STAKEHOLDER ENGAGEMENT In FY2022, Ranhill has actively engaged its diverse range of stakeholders. Such engagements are necessary towards ensuring excellent operational performance and sustained value creation as viewed from the following perspectives: customer satisfaction, product and service quality, regulatory compliance and also accurate identification and prioritisation of material topics. In essence, stakeholder engagement imparts Ranhill with insights into the perspectives, desires and expectations of customers. As for the Board and Management, the findings provide a clearer understanding of how the Group can continue to align with the creation of financial and non-financial values while fulfilling aspirations of the stakeholders. Ranhill defines stakeholders as individuals, groups or entities that have the potential to influence or impact Ranhill’s operations. Individuals or groups who are, or may be potentially impacted by the Group’s presence or business operations are also regarded as stakeholders. Following is a snapshot of the Group’s stakeholder engagement activities for the financial year: STAKEHOLDER ENGAGEMENT METHOD FOCUS AREA RESULT / OUTCOME Employees Virtual Town Hall Session: “Tanyalah Pengurusan” (TaP) forum Employee engagement forum to provide staff with a channel to voice their concerns and aspirations to Management. Improved staff morale, higher awareness and understanding of the Group’s business plans, reduced attrition rates, improved organisational culture and greater sense of belonging to the Ranhill brand among staff. Virtual R-CARE H+ Program: Wellness activities, dietary plan, health screening and coaching Ranhill in collaboration with Naluri emphasises on the employees’ mental and emotional wellbeing. Employees remained in good spirits and health throughout the pandemic year. The R-care programmes continues to see increased staff participation. Sijil Kemahiran Malaysia – Convocation Ceremony Enhance employee’s technical & learning competencies, social and human resources development. 586 employees were certified since 2022. Virtual Workshop, Project Session: F.L.E.X: Knowledge sharing session Communicate key company information such as business plans, goals and strategies for the financial year. Employees have a cleared understanding of company’s goals and expectations. Frontliners, operators, receptionist and customer service staff Customer Service Efficiency Blueprint Improve skills and service levels of frontliners such as operators, receptionists and front desk staff. Improved customer service levels which lead to customer satisfaction. Exhibition Asia Water 2022. Water Conservation Demonstration. Consumer behavioural change requires long term effort. Through this programme, the practices on water conservation were successfully shared with the public. Wesbite, social media and SAJ Info Centre Information on planned and unplanned water disruption and issues on water supply. Faster and efficient notification to customers, which reduces concern and frustration. Contributes to reduce complaints during water disruptions and water supply issues. Financial Community Annual General Meeting / Financial performance / Operational performance / Regulatory Compliance / Reputation / Investor Relations / Initiatives Open communication with shareholders, analysts and investors beyond key events of the corporate calendar. This includes platforms such as domestic and international roadshows, seminars and conferences. Our shareholder engagement programme provides a direct avenue for shareholders, investors or clients to access information and engage with the company.
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