SUSTAINABI L I TY AT RANHI LL Sect ion 04 25 SUSTAINAB I L I TY Report 2022 STAKEHOLDER ENGAGEMENT A school outreach programme held at SK Majidi Bahru as part of the Generasi Jimat Air Negeri Johor Programme Ranhill SAJ Townhall Session with the local community as part of the ‘Jom Sembang’ programme held in Labis, Segamat As in previous years, Ranhill SAJ continues to engage with both regulatory stakeholders as well as the general public on various issues. Among these include water pollution, NRW and high water consumption per capita in Johor. Ranhill SAJ has increased its public engagement in FY2022 by initiating more roadshows through its ‘Jom Sembang’ programme. This roadshow is intended to educate the general public on the importance of prompt settlement of water bills, Ranhill SAJ’s efforts in maintaining a reliable water system, and to emphasise how water remains one of the lowest costing utilities in Malaysia. The campaign has been highly effective in its contribution to Ranhill SAJ’s high performance on bill collection rates. STAKEHOLDER ENGAGEMENT ON WATER ISSUES PROGRAM ‘JOM SEMBANG’ Lifting of COVID-19 social restrictions led to an increase in Ranhill SAJ’s consumer engagement activities. A wide range of events were held at schools, universities, roadshows and also public events. These engagements serve to educate the public on the need to be more efficient with water consumption, to safeguard rivers by not contaminating rivers and to report incidents, leaky pipes and faulty meters towards reducing NRW loss. The ultimate goals are as follows: • Reduce Malaysia’s relatively high water consumption per capita (litre/day/capita) of 219 litre/day/ capita towards moving closer to the recommended 165 litre/day/capita by the World Health Organisation (“WHO”) • Revert NRW loss towards a declining trend • Reduce pollution incidents and to ensure effective enforcement action is taken against offenders • The importance of a timely water bill payment
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