SUSTAINABI L I TY AT RANHI LL 04 Sect ion 26 Ranhi ll Ut i l i t i es Berhad STAKEHOLDER ENGAGEMENT Year FY2019 FY2020 FY2021 FY2022 Total Visitors at Amata Nakorn Industrial Estate Learning Centre 543 822 35 371 Year Companies from Industrial Estates Investor Visitor Details for Amata Learning Centre for FY2022 272 99 EMPLOYEE ENGAGEMENT – COMMUNICATION Ranhill continues to engage its employees frequently and proactively as evidenced throughout the year via memos, townhalls and other forms of communication. The goal of these engagements is to foster two-way communication that creates an engaged, informed and motivated workforce while also enabling Management to feel the pulse of employees. It provides opportunities for employees to bring up concerns, suggestions and question management in a transparent manner. Communication promotes a better understanding of the Group’s business direction, its strategic thrusts, the prospects for employees and other pertinent details that are important to employees. The communication approach creates an environment of mutual respect, trust and understanding that support employee morale and satisfaction, which translates into improved productivity and retention rates. These engagements serve to boost employee morale and adds to the overall approach of talent management. One of the key engagement initiatives are employee satisfaction surveys initiated on an annual basis to gauge employees’ satisfaction levels towards their employer. Employee Engagement Survey (Satisfaction Category) FY2020 (%) FY2021 (%) FY2022 (%) Ranhill SAJ 96 66.8 82 RPI & RPII 95 97.7 88 RWT 78 79 90 RWS 83 83 77 RBSB Nil Nil 69 RW Nil 78 84 Sub-Committee on Stakeholders, Customers, Markets and Corporate Social Responsibility Department of the Industrial Estate Authority of Thailand visiting the Learning Center at Amata Nakorn Industrial Estate, Thailand AMATA NAKORN INDUSTRIAL ESTATE LEARNING CENTRE (THAILAND) RWT’s Amata Learning Centre remains a popular destination for a wide range of stakeholders looking to learn more about the water industry, especially the water treatment and reclaimed water segments of the industry. The Learning Centre is a top draw among investors, local government officials, students, individuals fromprivatecompanies as well as members of the local community. It serves as a non-profit community centre towards sharing information on the water industry and as such has become a go-to venue for anyone aiming to broaden their knowledge on the industry.
RkJQdWJsaXNoZXIy ODQxNzg=