ENHANC ING GOVERNANCE ACROSS THE GROUP 09 Sect ion 68 Ranhi ll Ut i l i t i es Berhad ENHANC ING GOVERNANCE ACROSS THE GROUP Performance is assessed based on the compliance achieved against KPIs set out in the respective PPA for RPI and RPII. In addition, customer surveys are also conducted annually to elicit feedback on other aspects of operations. The following are the results achieved in FY2022 by RPI and RPII: Customer Services Data FY2020 FY2021 FY2022 Customer satisfaction scores (%) RPI : 100% RPII : 100% RPI : 100% RPII : 100% RPI : 100% RPII : 94% Customer complaints received RPI : 0 RPII : 0 RPI : 1 RPII : 0 RPI : 0 RPII : 0 Customer complaints resolved RPI : 0 RPII : 0 RPI : 1 RPII : 0 RPI : 0 RPII : 0 Number of substantiated complaints concerning breaches of customer privacy and losses of customer data 0 0 0 Total number of identified leaks, thefts, or losses of customer data 0 0 0 Number of complaints from regulatory bodies 0 0 0 TASK FORCE ON CLIMATE-RELATED FINANCIAL DISCLOSURES FY2022 sees Ranhill align its disclosures with the Task Force on Climate-Related Financial Disclosures (“TCFD”). The inclusion of the TCFD disclosures is in line with Ranhill’s continued strategic approach of embedding material ESG matters within its strategy. This includes considering how climate change affects financial and non-financial value creation strategies as well as emerging risks and opportunities that Ranhill should be cognisant of. SPECIFIC RECOMMENDATIONS ORGANISATION’S ADOPTION OF RECOMMENDATIONS Describe the board’s oversight of climaterelated risks and opportunities. All ESG topics deemed material including climate change come under direct oversight of the Board of Directors and Senior Management of Ranhill. The same approach is also practiced in all subsidiary companies with the leadership of these subsidiaries tasked with providing the necessary oversight on climate change and all material topics. The role of oversight comprises ensuring sufficient awareness and understanding of climate change, being cognisant of the inherent and emerging risks associated with climate change, monitoring Group performance as well as KPIs that are directly or indirectly linked to climate change related developments and impacts. In addition, oversight includes recommending strategies and corrective measures towards reducing carbon footprint. In essence, the role of the Board is to provide the necessary impetus towards enabling Ranhill to progressively achieve its Net Zero Carbon 2050 long-term goal. The Board is also tasked with continuous updating of their knowledge on climate change by attending trainings, courses and other learning programmes on a regular basis. GOVERNANCE
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