82 Ranhi ll Ut i l i t i es Berhad APPENDIX TWO: Ranhill SAJ COMPLIANCE TO SPAN KPIS Key Performance Indicator (KPI) SPAN KPI Achievement (2022) Performance Measures Key Performance Indicator (KPI) Target 2022 Achievement 1. WATER SERVICES PERFORMANCE 1.1 Supply Coverage - % of water supply coverage % coverage Urban Areas % coverage Rural Areas 100% 99.5% 100% 99.79% 1.2 Treated Water Quality Compliance Rate % of water quality tests that meet the NDWQ Standards Unit: % compliance a) Residual chlorine b) E Coli c) Res. Chlorine & E Coli d) Turbidity e) Aluminium 99.0% 99.9% 99.95% 99.7% 95.0% 99.97% 100.00% 100.00% 100.00% 98.35% 1.3 Continuity of Water Supply a) Comm. pipe failures to be repaired within 24 hours; (for cases where services are affected) 95% 100% b) Pipe repair and restoration of supply for pipe below 200mm dia. to be within 24 hours 95% 100% c) Pipe repair and restoration of supply for pipes size 200mm up to 600mm dia. to be within 36 hours 95% 100% d) Pipe repair and restoration of supply for mains exceeding 600mm dia. to be within 48 hours 95% 91% 1.4 Water Pressure Minimum pressure of 10m at meter point to be maintained for all premise types. (Unit : % compliance) 99% 99.87% 1.5 Security of Supply a) Comparison based on Plant Production Capacity with demand. 15% minimum reserve margin should remain all time. • Johor State • Johor Bahru • Batu Pahat • Muar • Kluang • Kota Tinggi • Segamat • Pontian • Mersing 10.00% 5.00% 8.00% 15.00% 15.00% 15.00% 15.00% 5.00% 15.00% 11.47% 6.58% 12.23% 19.17% 9.76% 33.78% 11.74% 6.84% 24.80% b) Plant Connection through Distribution System not less than 80% • Johor State • Johor Bahru • Batu Pahat • Muar • Kluang • Kota Tinggi • Segamat • Pontian • Mersing 93% 100% 100% 100% 80% 80% 80% - 100% 93.62% 100% 100% 100% 80% 89% 89% - 100%
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